Support
Get help with a NorthNeuron product.
Support is organised by product · we aim to reply within 2 business days
Support is organised by product, so your question reaches the right place. If you are not sure where to start, email contact@northneuron.com and we will route it.
CLARITY
Help with uploads, explanations, or your family record.
Uploading a document, understanding an explanation, or managing records for people you care for. Use in-app support if you are signed in.
Email Clarity support → CLARITY FOR CLINICIANSEnterprise deployments and clinical questions.
For institutions running or evaluating the clinical platform — deployment, departments, integration, and evaluation questions.
Ask about the platform → MYTEENCARE.AIHelp with the teen or parent experience.
Visit myteencare.ai for in-product support, or email us and we will make sure it reaches the right team.
Email MyTeenCare.AI support →GENERAL COMPANY SUPPORT
General questions about NorthNeuron as a company: contact@northneuron.com
Press and partnership enquiries: contact@northneuron.com
We aim to respond to support emails within 2 business days.
BEFORE YOU WRITE IN
Tell us which product you are using — Clarity or MyTeenCare.AI.
Describe what you expected to happen, and what happened instead.
Do not send us medical documents or sensitive details by email — use the in-product upload and messaging tools instead, which are covered by that product’s privacy policy.